We utilize an iterative design approach for each custom order.  The following is a brief explanation of our ordering process:

Step 1: You may start with one of our existing designs, or we will work closely with you through one-on-one consultation (in person, over the phone or via email) to create a custom design.  We will create a design based on your preferences for shape, size, colors, paper type and overall look and feel.

Step 2: Within one week of your custom consultation, we will provide you with three to four sample designs via a password protected electronic portfolio on our website.  Descriptions and price quotes will be provided for each sample.  You may request a change to any feature of a sample and/or mix and match components from different samples to create your perfect design.

We can provide hard-copy samples at your request for a $2 fee per sample plus shipping.

Step 3: Within three days of your final design selections, we will mail you a hard-copy proof with all requested changes.  After receiving the proof, we request that written approval (via email) is provided within 72 hours in order to keep production schedules on target.  Your order will not be processed until we obtain proof approval.

If you request additional modifications after receiving your hard-copy proof, the changes will be posted electronically.  If you require a new hard-copy proof, this will be provided for a $2 fee plus shipping costs.

Note: Due to differences in computer monitors, colors on screen may differ from those on your actual stationery.  Only your final hard-copy proof will display the accurate color of your design.

Step 4: Most orders will ship within 5-7 business days of final proof approval and payment receipt.  All designs include matching envelopes (except postcards) and are sent fully assembled.  Due to the nature of wedding ensemble orders, longer production time is required; wedding orders ship within 3-4 weeks of final proof approval.

Rush orders are available for a fee of $20 for standard orders.  For wedding ensemble orders, rush fees are 10% of your total order.  Contact us for further details.

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Payment & Shipping

We require a deposit payment equal to 30% of your total balance once you have made your design selections and prior to receiving your hard-copy proof.  A detailed invoice will be mailed to you along with your final proof.  Payment in full is required at the time of final proof approval and your order will not be shipped until payment is received.  Checks may be made out and sent to:

Notification that your order has been shipped will be sent via email.  The following table displays our shipping & handling charges based on the value of your order and shipping method chosen.

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Cancellation & Returns

Although we work as quickly as possible to process orders, it is possible to cancel an order if the item has not yet been printed.  Contact us immediately if you need to cancel your order.  We will issue a refund, if you make your request prior to printing, for the total amount of your order less the 30% deposit, costs of proofs already provided, cost of envelopes if shipped early and any other associated costs.  Unfortunately, orders cannot be canceled after items have been printed.

As is the nature of the printing business, occasionally an order must go back to press.  Although it would be highly unusual, if an order were produced incorrectly by Dettaglio Designs and not according to your final approved proof, priority press time and expedited shipping will be used for reprints.  If an order requires reprinting for circumstances out of our control, we will make our best effort to reprint your order at the highest priority level possible.  All costs incurred during reprint will be the client's responsibility.

We take great pride in each detail of every product we offer.  Please contact us if you are not happy with your product for any reason and we will work hard to ensure that you are 100% satisfied.

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Disclaimers

We reserve the right to use the images of your stationery and any wording contained therein on our website and printed material when you place an order with Dettaglio Designs.

When placing an order with Dettaglio Designs, you accept that we may label the reverse side of any item created by us in any manner we choose, stating that it was created by Dettaglio Designs.

No item shown on our website may be downloaded, copied or otherwise reproduced by any means.

The legal rights of photographers are always respected by Dettaglio Designs.  It is UNLAWFUL for us to reproduce images that are copyrighted without the express written permission of the person or entity that created the original work.  If you have a copyrighted image, please contact the photographer to request a signed copyright release; once provided, we will keep this for our files.  If you choose to scan your professionally taken images on your own, you are assuming the legal risk for violating any copyright.  By submitting these images to us, you agree to assume full responsibility if any conflicts arise with the photographer.

(Copyright Indemnification) Purchaser agrees to hold harmless Dettaglio Designs for all costs, expenses, attorney's fees or judgments resulting from any copyright or proprietary right of any person or entity.

By placing an order with Dettaglio Designs, you agree that we shall not be liable for any direct, consequential, or incidental damages arising pursuant to any aspect of your order or the content of the information contained therein.

All prices listed on this website are subject to change without advance notice.

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Check our FAQ page for more information.