Frequently Asked Questions
1. Can I order samples?
Yes, hard copy samples can be sent upon request.
For a standard sample the charge is $5 per design plus
shipping. For a wedding ensemble sample, there is
a $8 fee per design plus shipping. The sample will
be taken from our stock and may not reflect your text
and personal customizations.
2. Will I receive a proof of my design?
All orders include free electronic proofs. If you require a hard copy proof, we will be happy to send one per order free of charge. All subsequent proofs generated by customer changes or simply a request for extra hard copies
will be billed at a fee of $8 plus shipping per additional proof. We will not charge for additional proofs if the changes required are due to our error. Our standard turnaround is 48 hours to prepare your design for hard copy proof.
3. Can I place an order via the
website?
In addition to contacting us via phone, email and in
person, you may place an
order request via our web site. This will
provide us with detailed specifications regarding
your stationery and will allow us to provide you
with an accurate proof. Within 48 hours of
placing your order request, we will provide you with
an electronic proof posted to a secure online
portfolio. Payment is not requested until the
proof is finalized and approved.
4. What colors and fonts are available for
my design?
View our current Color
Gallery and Font Gallery
online or
Contact Us to describe what you have in mind.
5. What paper types do you offer?
Our standard paper is an 80# heavy weight cover stock
available in crest (smooth), linen or felt texture.
If you desire an extra-heavy weight paper, we offer
130# cover stock as an upgrade. The upgrade
charge is $.20 per piece. Our standard photo paper is a 260 gsm heavy-weight
satin photo stock.
6. What is your standard turn-around time for
an order?
Orders will be shipped within 5 to 7 business days. If you require faster service, rush orders are available
for a fee of $20 for standard orders. For wedding ensemble orders, rush fees will be assessed at 10% of your total order.
7. What if I need more invitations than I expected?
If you need to add to your order once it has shipped,
there will be a reprint fee of $15 imposed on all
reprints with a quantity of less than 15 pieces. There
will also be a turn-around time of 5 to 7 days as with all
standard orders.
8. Do you offer a "stuff and send" service?
Unfortunately, we can no longer offer "stuff and send" services. All orders will be shipped directly to the client.
9. What if I have a question not listed here?
Feel free to contact us via the phone number or email
listed on the Contact Us
page.
